FAQ

Frequently Asked Questions

What Is The Minimum Order Value That You Deliver?

The minimum order value for home delivery is 10 KD.

How Can I Pay?

We offer two payment options at Makani: Cash on Delivery for those who prefer paying in cash upon receiving their order, and Online Payments for a quick and secure transaction experience. Choose the method that suits you best for a seamless shopping experience.
*Catchweight items only accept cash on delivery.

When Will I Receive My Order?

Order will be delivered on the same day if it is placed before 2 PM. Order will be delivered the next day if the order is placed after 2 PM. Orders placed on the weekend will be delivered the next day.

Where Do You Deliver?

Our delivery routes cover all areas except:.

Ahmadi Governorate ( Sabah Al-Ahmad 3 , Sabah Al-Ahmad 2 , Sabah Al-Ahmad 4 , Sabah Al-Ahmad 5 , South-Sabahiya , Al shadadyia , Sabah Al-Ahmad 1 , Sabah Al-Ahmad Investment , Magwa , New Wafra , Shalehat Zoor , Khiran City , Janobyia Aljawakheer , Mina Abdullah Refinery , Shalehat Jlea'a , Shalehat Al-Nuwaiseeb , Sulaibyia Industrial 3 , Shalehat Dba'ayeh , kabd Agricultural , Shalehat Mina Abdullah , Shuaiba Industrial Western , Mina Abdulla , Shuaiba Industrial esterly , Al-Nuwaiseeb , Sabah Al-Ahmad Services , Shalehat Al-Khiran , Mina Al-Ahmadi Refinery , Zoor , Shalehat Bneder , Rajim Khashman , Wafra , Wafra Farms , Sabah Al-Ahmad Al-marine , Ahmadi Governorate Desert ) Jahra Governorate : ( Jawakher Al Jahra , Waha , Naeem , Nahda , Oyoun , Sulaibiya Industrial 1 , Jahra , Nasseem . Taima , Qasr , Kaerawan , Sulaibiya Industrial 2 , Sulaibiya , North West Jahra , Jahra-Industrial , Amghara Industrial , Saad Al-Abdulla City , Kabd , Warba Island , Al Naayem , Jahra Camps , Shalehat Subiya , Sulaibiya Agricultural , Bhaith , Shalehat Kazima , Umm Al-Aish , Kazima , Abdally , Salmy , Al Sheqaya , Subiya , Rawdatain , Bubyan Island , Bar Al-Jahra Governorate ) Farwaniya Governorate : ( Jleeb Al shiyoukh , International Airport , Ardhiya Herafiya Mubarak Al Kabeer Governorate : ( West Abu Ftirah Hirafyia , Wista ) Hawalli Governorate : ( Mubarakyia ) Asma Governorate : ( Shuwaikh Industrial-3 , Shuwaikh Industrial-2 , Mubarakiya Camps , Health Area , Shuwaikh Industrial-1 , Jaber Al-Ahmad , The Sea Front , Umm Al-Maradim Island , Qaruh Island , Auha Island , Kubbar Island , Mischan Island , Umm Al-Namel Island , Shalehat Doha , Shuwaikh Port , Failaka Island , Mina Doha ) .

Who Can Sign For A Delivery?

Anyone in the household over the age of 18 and who can pay the order value may sign for deliveries.

What If My Delivery Is Late?

Makani drivers will try their best to be as prompt as can be. Sometimes things are out of our control and can cause an unexpected delay. Delays also can happen due to high demands of orders and deliveries. However, you will be informed in advance if your delivery is late and you will receive your order in the fastest possible manner. For additional information please call our Customer Service on 1809090.

What If I Have Missing Items?

If you have an item missing from your delivery, please call our Customer Service on 1809090.

How Do You Deliver?

Our vans are designed to keep your orders in the correct temperature to ensure that they stay frozen from Makani to your doorstep.

Can I Change Or Cancel An Order?

you can change your order any time before the delivery day. To change or cancel an order please call 1809090 and a member of our customer service team will assist you with your order.

Can I Exchange A Product For Something Else?

We don’t offer exchanges due to our products being perishable. Any product that leaves our stores and it’s later returned by a customer is considered unsellable, due to product safety. Our team in-store may only provide a refund on your purchase.