FAQ

Orders

  • How do I place an order?
    • To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and address then pay for the order.
    • Make sure to double check that you have filled in your details correctly to ensure that your order is delivered without any complications.
  • How do I know if my order has been successful?
    • Shortly after completing the checkout process, you will receive an email confirmation from us which will include your order number. If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please call our customer service on 1809090.
  • Why have I not received confirmation of my order, but my payment has been taken?
    • If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please call our customer service on 1809090.
  • Can I change or cancel an order?
    • You can change your order any time before the delivery day. To change or cancel an order please call 1809090 and a member of our customer service team will assist you.
  • How can I re-order products I previously ordered?
    • Click on account, enter your email address then you will receive a code for verification. Once logged in, you will be able to see your previous orders. Click buy again on the order you need, then proceed to the checkout page where you must fill in your personal information and address then pay for the order.
  • How do I find products that are on special offer or promotion?
    • We have lots of products on offer. You'll find these throughout our website, identified with a strike through price and placed together under the 'Offers’ page.

Delivery

  • What is the minimum order value that you deliver?
    • The minimum order value for home delivery is 8 KD.
  • What is the delivery charge?
    • Delivery is free for orders 20 KD and above.
    • Orders below 20 KD will be charged 1 KD for delivery.
  • Where do you deliver?
    • Our delivery routes cover all areas except:

Ahmadi Governorate

Magwa

Shalehat Dba'ayeh

Shalehat Mina Abdullah

Shuaiba Industrial Western

Shuaiba Industrial Esterly

Al-Nuwaiseeb

Sabah Al-Ahmad Services

Mina Al-Ahmadi Refinery

Rajim Khashman

Jahra Governorate

Warba Island

Jahra Camps

Bhaith

Shalehat Kazima

Umm Al-Aish

Kazima

Al Sheqaya

Rawdatain

Bubyan Island

Bar Al-Jahra Governorate

Farwaniya Governorate

International Airport

Mubarak Al Kabeer Governorate

Wista

Asima Governorate

Mubarakiya Camps

Health Area

The Sea Front

Umm Al-Maradim Island

Qaruh Island

Auha Island

Kubbar Island

Mischan Island

Umm Al-Namel Island

Failaka Island

Mina Doha

 

  • When will I receive my order?
    • Orders will be delivered on the same day if it is placed before 1 pm. Orders will be delivered the next day if it is placed after 1 pm. Orders placed on the weekend will be delivered the next day.
  • Is it possible to schedule a specific delivery time?
    • We have 2 delivery slots you can select from:
      • Saturday – Thursday:
        • 11 am – 4 pm
        • 4 pm – 10 pm
      • Friday:
        • 11 am – 7 pm
      • What if my order is late?
        • Makani Foods drivers try their best to be as prompt as can be. Sometimes things are out of our control and can cause an unexpected delay. Delays also can happen due to a high volume of orders. However, you will be informed in advance if your delivery will be late, and you will receive your order in the fastest possible manner. For additional information please call our customer service on 1809090.
      • What if an item is missing or damaged from the order?
        • If you have an item missing or damaged from your delivery, please call our customer service on 1809090.
      • How can I track my delivery?

You will receive an email once your order is ready to be delivered. For further information you can call our customer service on 1809090.

  • How do you deliver?
    • Our vans are designed to ensure that your orders stay frozen from our warehouse to your doorstep.
  • Who can sign for a delivery?
    • Anyone in the household over the age of 18 and who can pay the order value may sign for deliveries.
  • Do you ship internationally?
    • Unfortunately, we currently do not deliver products internationally.

 

Returns & Exchanges

  • Can I exchange a product?
    • We don’t offer exchanges due to our products being perishable. Any product that leaves our stores and is later returned by a customer is considered unsellable, due to product safety. If you received a faulty product or a wrong item, kindly contact our customer service on 1809090.
    • The refund and exchange will be made at the same place of purchase and invoice issue.
    • If your overall invoice is below 20KD after a return is made, you will be charged 1KD for delivery.
    • Read more about our Return & Refund Policy

 

Payment                                                                                                       

  • How can I pay?
    • You can choose between 2 payment methods, either cash on delivery or through secure online payments using credit/debit cards. Accepted cards: KNET, VISA, Mastercard
    • Any catchweight items (items that have a variable weight and priced by KG) will only be paid through cash on delivery. This is to ensure that you only pay for the actual weight of the item you are receiving.
  • Do you store my card details?
    • We don’t store card information. We don’t view your card information because the transaction takes place between you and our financial institution through a secure payment gateway.
  • What should I do if I face problems on the payment page?
    • In the case any issues arise during your payment process please call our customer service on 1809090.

Account & Subscriptions

  • Is it necessary for me to sign up before I buy anything?
    • There is no need to sign up, you can order as a guest. Creating an account saves your previous order details and address information to ease your future orders.
  • How do I create an account?
    • Click on ‘Sign Up’ and add your email address, you will then receive a verification code on email. Proceed to fill out the required information.
  • How do I update my personal details?
    • Click on ‘Account’ and sign in. Click on ‘Profile’ and edit the information you would like to update.
  • How do I change my delivery and shipping address?
    • Click on ‘Account’ and sign in. Click on ‘Profile’ and edit the address.
  • How do I add another delivery address?
    • Click on ‘Account’ and sign in. Click on ‘Profile’ and add the new address.
  • How do I see my purchase history?
    • Click on ‘Account’ and sign in. Click on ‘Orders’ and you will find all your previous orders.

 

Updated Feb 2024

Frequently Asked Questions

Orders

How do I place an order?

  • To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and address then pay for the order.
  • Make sure to double check that you have filled in your details correctly to ensure that your order is delivered without any complications.

How do I know if my order has been successful?

  • Shortly after completing the checkout process, you will receive an email confirmation from us which will include your order number. If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please call our customer service on 1809090.

Why have I not received confirmation of my order, but my payment has been taken?

  • If you do not receive an email, please check your junk mail folder. After checking if you still have not received an email, please call our customer service on 1809090.

Can I change or cancel an order?

  • You can change your order any time before the delivery day. To change or cancel an order please call 1809090 and a member of our customer service team will assist you.

How can I re-order products I previously ordered?

  • Click on account, enter your email address then you will receive a code for verification. Once logged in, you will be able to see your previous orders. Click buy again on the order you need, then proceed to the checkout page where you must fill in your personal information and address then pay for the order.

How do I find products that are on special offer or promotion?

  • We have lots of products on offer. You'll find these throughout our website, identified with a strike through price and placed together under the 'Offers’ page.

Delivery

What is the minimum order value that you deliver?

  • The minimum order value for home delivery is 8 KD.

What is the delivery charge?

  • Delivery is free for orders 20 KD and above.
  • Orders below 20 KD will be charged 1 KD for delivery.

Where do you deliver?

When will I receive my order?

  • Orders will be delivered on the same day if it is placed before 2 pm. Orders will be delivered the next day if it is placed after 2 pm. Orders placed on the weekend will be delivered the next day.

Is it possible to schedule a specific delivery time?

We have 2 delivery slots you can select from:

  1. Saturday – Thursday:
  • 11 am - 4 pm
  • 4 pm - 10 pm.

2. Friday:

  • 11 am– 7 pm

What if my order is late?

  • Makani Foods drivers try their best to be as prompt as can be. Sometimes things are out of our control and can cause an unexpected delay. Delays also can happen due to a high volume of orders. However, you will be informed in advance if your delivery will be late, and you will receive your order in the fastest possible manner. For additional information please call our customer service on 1809090.

What if an item is missing or damaged from the order?

  • If you have an item missing or damaged from your delivery, please call our customer service on 1809090.

How can I track my delivery?

You will receive an email once your order is ready to be delivered. For further information you can call our customer service on 1809090.

How do you deliver?

  • Our vans are designed to ensure that your orders stay frozen from our warehouse to your doorstep.

Who can sign for a delivery?

Anyone in the household over the age of 18 and who can pay the order value may sign for deliveries

Do you ship internationally?

  • Unfortunately, we currently do not deliver products internationally.

Returns & Exchanges

Can I exchange a product?

  • We don’t offer exchanges due to our products being perishable. Any product that leaves our stores and is later returned by a customer is considered unsellable, due to product safety. If you received a faulty product or a wrong item, kindly contact our customer service on 1809090.
  • The refund and exchange will be made at the same place of purchase and invoice issue.
  • If your overall invoice is below 20KD after a return is made, you will be charged 1KD for delivery.
  • Read more about our Return & Refund Policy

Payment 

How can I pay?

  • You can choose between 2 payment methods, either cash on delivery or through secure online payments using credit/debit cards. Accepted cards: KNET, VISA, Mastercard
  • Any catchweight items (items that have a variable weight and priced by KG) will only be paid through cash on delivery. This is to ensure that you only pay for the actual weight of the item you are receiving.

Do you store my card details?

  • We don’t store card information. We don’t view your card information because the transaction takes place between you and our financial institution through a secure payment gateway.

What should I do if I face problems on the payment page?

  • In the case any issues arise during your payment process please call our customer service on 1809090.

Account & Subscriptions

Is it necessary for me to sign up before I buy anything?

  • There is no need to sign up, you can order as a guest. Creating an account saves your previous order details and address information to ease your future orders.

How do I create an account?

  • Click on ‘Sign Up’ and add your email address, you will then receive a verification code on email. Proceed to fill out the required information.

How do I update my personal details?

Click on ‘Account’ and sign in. Click on ‘Profile’ and edit the information you would like to update.

How do I change my delivery and shipping address?

  • Click on ‘Account’ and sign in. Click on ‘Profile’ and edit the address.

How do I add another delivery address?

  • Click on ‘Account’ and sign in. Click on ‘Profile’ and add the new address.

How do I see my purchase history?

  • Click on ‘Account’ and sign in. Click on ‘Orders’ and you will find all your previous orders.